Easy return at Jungle Shop, you have 30 days from the date you receive the product to try on and return for a store credit.
That’s right. You have 30 days from the date you RECEIVE the product to determine if you like it or not. If not, no worries, as long as you send it back to us within 30 days of your delivery date, you may either return the product to us for exchange or store credit.
*Customers are responsible for all return shipping costs to our location.
Frequently Asked Questions:
How can I be eligible for a return?
- For all items must be unopened, and in the same condition that you received them, meaning unworn (for clothing), and return it unwashed.
Our policy lasts 30 days. If more than 30 days have passed since your item was delivered to you, unfortunately, we can’t offer you an exchange/refund.
Additional non-returnable items:
- Special Sale Products from our exclusive sale pages (Clearance, Christmas, Hot Deals, and etc.)
When will I get my refund?
- Usually in about 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return.
Does Jungle Shop offer replacements and exchanges?
- Yes, you can create replacement and exchange orders from this page by contacting our customer support. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange it for a different size or color or for an item in your cart.
Once we have received your return, after inspection to ensure you have returned the item unworn and unwashed we’ll send you a confirmation email that store credit was issued within 3-5 days of inspection and restocking.
We are on an automated system that connects our sales with our manufacturers. If a cancellation is sent within 24 hours of purchase time, we can guarantee to cancel the order. Any cancelation request made after 24 hours we can not guarantee although many times we can stop the order from shipping out from our manufacturer.
We do not offer refunds or replacements when customers enter the wrong shipping address.
Unfortunately, this is something beyond our control. You and only you are responsible for the shipping address that you provide. No refunds or replacements will be given. In this situation we advise you to contact your post office as soon as possible for guidance on what you can do to recover your items.
Broken/Faulty/Incomplete item :
If you received a broken, faulty or incomplete item – please contact us email@example.com and a replacement will be sent out.
Prior to returning your items, please email us at firstname.lastname@example.org and ask us about the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To avoid sometimes outrageous shipping fees back to us we’ve provided another method. You can email us at email@example.com requesting a 1 time 50% off code for the replacement item and you KEEP the original. As stated above, we only provide this code 1 time as we take losses on most items at a 50% code, so please reference the size chart of the product you are looking to replace.
Please contact us at firstname.lastname@example.org for information on how to send your return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance to insure your delivery. We don’t guarantee that we will receive your returned item.